for travel organization and travel agency services
Status: January 2025
These terms and conditions govern the contractual relationship between you as a travel customer and ISLA PASSIÓbased in 07659 Cala Figuera, Mallorca, Spain.
ISLA PASSIÓ offers both Own package tours as a tour operator as well as arranges individual tourist services third parties (e.g. vacation accommodation, rental cars or flights).
Decisive for your rights and our obligations is, what role ISLA PASSIÓ plays in your booking - This will be clearly stated in your booking confirmation.
1. conclusion of contract
With your booking (in writing, by telephone, by e-mail or via our website) you submit a binding offer to conclude a travel contract. The contract is concluded when you receive a written confirmation from us.
You are liable for all contractual obligations of the participants you have registered. Please check the travel documents carefully and inform us immediately if you have not received them at least 14 days before departure.
Organizer service: In the case of package tours, we act as a tour operator within the meaning of the EU Package Travel Directive.
Mediation service: For individual bookings such as hotel accommodation, flights and rental cars, we arrange third-party services. The contract is then concluded directly between you and the respective service provider.
2. payment
Upon receipt of the booking confirmation, a deposit of 30 % of the total price must be paid, the remaining amount 30 days before the start of the trip.
- For package tours (organizer service), your payments are covered by Spanish insolvency insurance. You will receive details of this in your travel confirmation.
- For placements the terms of payment of the respective provider apply, which we will forward to you. We will claim payment on their behalf.
Payment options:
- Bank transfer (free of charge)
- Credit card / PayPal (each +2 % fee)
If the customer does not pay on time, ISLA PASSIÓ may withdraw from the contract. Reminders will be subject to a reminder fee of up to €10 and interest on arrears.
3. services / prices / changes
The scope of the services booked is set out in the travel confirmation. We reserve the right to make changes prior to conclusion of the contract.
For tour operator tripsDeviations after conclusion of the contract are only permitted if they are insignificant. In the event of significant changes, you are entitled to withdraw from the contract free of charge.
For placements: The respective conditions of the brokered provider apply.
Check-in is from 16:00, check-out until 10:00 (unless otherwise agreed). We reserve the right to make additional charges in the event of non-compliance.
4. overcrowding
If the maximum permitted number of guests is exceeded without authorization, an additional payment of 80 % of the pro rata accommodation price per additional person may be required.
5. withdrawal by the customer / rebooking
You can withdraw at any time before the start of the trip. The declaration of withdrawal should be made in writing.
For package tours (organizer role):
- up to 45 days before departure: 30 %
- up to 22 days: 40 %
- up to 15 days: 60 %
- up to 8 days: 70 %
- from 7 days / no-show: 80-100 %
In the case of agencies (e.g. accommodation):
- up to 49 days before the start of the rental period: 30 %
- 48-35 days: 50 %
- 34-22 days: 60 %
- 21-14 days: 90 %
- from 13 days / no-show: 100 %
Processing fees may be charged for changes to bookings. Subsequent changes are deemed to be a withdrawal and new booking.
6. services not utilized
If individual services are not used, no refund will be made - unless the provider reimburses us the corresponding amount.
7. travel cancellation insurance
We strongly recommend that you take out travel cancellation insurance. On request, we can arrange an appropriate policy through our insurance partner.
8. withdrawal by the organizer
ISLA PASSIÓ can withdraw from the contract as organizerif:
- the customer is in default of payment,
- the minimum number of participants is not reached,
- there are economic reasons,
- force majeure prevents implementation.
Payments already made will be refunded. There are no further claims.
9. force majeure
If unforeseeable events (e.g. natural disasters, pandemics) jeopardize the trip, both parties may terminate the contract. Return travel costs are to be borne equally.
10 Liability & Warranty
As organizer we are liable for:
- proper execution of the trip,
- Selection of service providers,
- Correctness of the service description.
Limitation of liability:
For damages that are not physical injuries, we are liable up to a maximum of three times the travel price - except in cases of intent or gross negligence.
11. arranged services (e.g. flights, rental cars)
In the case of third-party services, we are exclusively as an intermediary active. The general terms and conditions of the respective provider apply. We are not liable for the proper execution.
12. duty to cooperate
Travelers are obliged to cooperate in the event of service disruptions and to report defects immediately. Later complaints are only possible in the event of unreasonable notification on site.
Contact:
E-Mail: info@isla-travel.de
Availability by telephone: see travel documents (incl. emergency number)
13. filing of claims & limitation period
Travel-related claims must within one month after the end of the trip be asserted. The statutory limitation period is 1 year (beginning with the contractual end of the trip).
14. passport, visa and health regulations
Please inform yourself about the applicable entry and health regulations. The customer is liable for any omissions that result in refusal of entry.
15. mobility restrictions
Our tours are only accessible to a limited extent. Please contact us before booking to check individual suitability.
16. reservation of price changes
We reserve the right to adjust prices in the event of significant changes in costs (e.g. exchange rates, taxes, transportation costs) in accordance with EU travel law.
17 Place of jurisdiction / Applicable law
It applies Spanish law. Place of jurisdiction is - as far as legally permissible - Palma de Mallorca. For consumers from the EU, mandatory consumer protection rights in their home country remain unaffected.
18. provider identification
ISLA PASSIÓ
Carrer la Marina 29
07659 Cala Figuera
Illes Balears - Spain
Owner: Niels-Holger Teichmann
E-Mail: info@isla-travel.de
Tel.: +34 680 265 785 or +49 (151) 194 794 80
The place of performance and jurisdiction shall be the registered office of ISLA PASSIÓ if the purchaser is a merchant or a legal entity.